Dear RMS Customer,
We think that your issue can be solved based upon the knowledge article below.
Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.
Thank you and best regards,
Your RMS Support Team.
We think that your issue can be solved based upon the knowledge article below.
| Knowledge Article Title: | SMS sending issues. |
| Description: | SMS not being sent once an inhibited alarm is active again. |
| Keywords: | SMS, error, sending |
| Software Edition: | On-premis |
| Software Version: | V2.1.0 |
| R&D Project Number: | RMS-2857 corrected in V2.2.0 |
| Product Part Number: | N/A |
| Product Firmware Version: | N/A |
| Issue: | SMS's are not being sent once an inhibited alarm is active again. This is a software bug. |
| Solution: | Update to the RMS V2.2.0 or higher. |
| Details: | N/A |
Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.
Thank you and best regards,
Your RMS Support Team.