Dear RMS Customer,
We think that your issue can be solved based upon the knowledge article below.
| Knowledge Article Title: | RMS Gateways Encryption |
| Description: | After carrying out a firmware update on the RMS-GW to the V2.3, the updated device goes into timeout. |
| Keywords: | Firmware upgrade, V2.3, encryption, wrong Path, slash, double slash, RMS-GW |
| Software Edition: | RMS On-Premise |
| Software Version: | As of V2.0.0 |
| R&D Project Number: | N/A |
| Product Part Number: | RMS-GW |
| Product Firmware Version: | V2.3 |
| Issue: |
All of the LAN based devices need a path to communicate with the RMS software application (ex: /wService/wService3.DeviceService.svc/). In some cases there is a slash "/" at the end. If you carry out a RMS-GW firmware update from V1.5 to V2.3, the system will automatically add a hidden (the bold part) second slash and the word encryption "//encryption". In this case, the "/encryption" path will trigger the device timeout. |
| Solution: | Delete the slash in the RMS-Config software before updating the LAN device and save the settings. Warning: the device is write protected and may need to be deactivated in the RMS software. |
| Details: | This is valid for all LAN devices of the RMS portfolio. |
Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.
Thank you and best regards,
Your RMS Support Team